Vivier Coaching — Leadership & Transition Coaching
Last updated: 2 November 2026
At Vivier Coaching, your privacy matters. Whether you're visiting this website, getting in touch or working with me as a coaching client, your personal information is treated with care and confidentiality.
This policy explains how your information is collected, used and protected in accordance with the General Data Protection Regulation (GDPR).
1. Who Is Responsible for Your Data?
Vivier Coaching is an independent leadership and transition coaching practice based in The Hague, Netherlands.
Business: Vivier Coaching
Email: vivian@viviercoaching.com
Website: www.viviercoaching.com
KvK number: 42123870
For questions about your personal information, please contact me using the email address above.
2. What Information Is Collected?
Depending on how you interact with Vivier Coaching, the following information may be collected:
- Your name, email address and telephone number.
- Information you provide through contact forms, emails or appointment bookings.
- Appointment details and information relevant to your coaching relationship.
- Limited coaching notes, where necessary.
- Billing and payment information, where applicable.
- Technical information needed to operate and secure the website.
Only information necessary for the relevant purpose is collected.
3. How Your Information Is Used
Your information is used to:
- Respond to enquiries and communicate with you.
- Arrange and manage coaching appointments.
- Provide coaching services.
- Maintain necessary administrative and financial records.
- Meet legal obligations.
- Maintain website functionality and security.
Personal information is processed on the basis of contractual necessity, steps taken before entering into an agreement, legal obligations or legitimate interests, as applicable.
Where consent or another specific legal basis is required, this will be addressed separately.
Your personal information is never sold to third parties.
4. Coaching Client Information
Information shared during coaching is treated confidentially and stored securely. Coaching records are limited to what is necessary to support the coaching relationship and meet applicable legal obligations.
Further details about confidentiality, its limits and the coaching relationship are agreed with each client before coaching begins.
5. Appointment Bookings and External Services
Vivier Coaching uses Google Calendar for appointment scheduling and may use Google Meet for online coaching sessions.
When you book an appointment, information such as your name, email address and booking details is processed through Google's services.
Google's Privacy Policy is available at:
https://policies.google.com/privacy
The website operates through WordPress and a website hosting provider. These services may process limited technical and personal information necessary for website operation.
Where personal data is processed outside the European Economic Area, applicable GDPR safeguards are used.
6. How Long Your Information Is Kept
Personal information is retained only as long as necessary for its intended purpose or to meet legal obligations.
The following retention periods apply:
- General enquiries: Up to 12 months after the last relevant communication, unless an ongoing relationship develops.
- Coaching records: Up to 2 years after the coaching relationship ends, unless a longer period is legally required or justified.
- Financial records: Generally 7 years, in accordance with Dutch tax requirements.
- Appointment information: For as long as needed for scheduling, administration and applicable record-keeping purposes.
Information is securely deleted when no longer required.
7. Cookies
This website may use essential cookies required for its functionality and security.
If analytics, marketing or other non-essential cookies are used, information and consent options will be provided where required by applicable law.
8. Your Privacy Rights
Under GDPR, you have the right, where applicable, to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
Requests can be submitted using the contact details above and will normally be answered within one month.
You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://www.autoriteitpersoonsgegevens.nl
9. Data Security
Reasonable technical and organisational measures are taken to protect personal information against unauthorised access, loss or misuse.
Access to personal information is restricted to what is necessary for operating the business and providing coaching services.
10. Changes to This Policy
This Privacy Policy may be updated to reflect changes in services, legal requirements or data processing practices.
The latest version will be available on this website.
For privacy-related questions, please contact:
vivian@viviercoaching.com